Question 1

What counts as a conversation?

Accepted Answer

Typically, one support ticket = one conversation. A customer reaches out, Jarvis works through it - whether that takes 2 messages or 20. If you have multiple agents, conversations are pooled across your team. Really long conversations (40-50+ exchanges) may count as more than one, but most don't.

Question 2

What happens when my agents run out of conversations?

Accepted Answer

Nothing breaks. Email monitoring keeps running, your KB stays searchable, all your data is intact. Grab a booster pack for an instant refill, or wait for the monthly reset. Jarvis will give you a heads up when you're running low.

Question 3

How does rollover work?

Accepted Answer

Unused conversations automatically carry over to next month, up to your plan's monthly capacity. On Pro with 500/month, use only 350? Those 150 roll over - giving your agents 650 to work with next month. No action needed.

Question 4

What if an issue isn't resolved or gets reopened?

Accepted Answer

A conversation can be resumed at any time. It still counts as the same one.

Question 5

What are booster packs?

Accepted Answer

One-time conversation top-ups for busy months. Buy one when you need it - no subscription change, no commitment. Unused booster conversations merge into your rollover bank.

Question 6

How is this different from Intercom or Zendesk?

Accepted Answer

They charge per resolution - every time their AI helps a customer, your bill goes up. The more value you get, the more you pay. With Jarvis, your bill stays the same whether your agents handle 10 conversations or 500.

Question 7

What about competitor startup discounts?

Accepted Answer

Some offer 90% off year one. Then full price hits year two, plus per-resolution fees stack on top. With Jarvis, year one and year ten are the same price. Do the 24-month math.

Question 8

Can I make Jarvis work better without paying more?

Accepted Answer

That's the whole point. The richer your knowledge base - docs, workflows, email history, integrations - the better Jarvis performs. Same price, more value. You hold the power.

Question 9

Do I need a credit card to start?

Accepted Answer

No. Start free with 10 conversations a month. Test Jarvis on your real support issues. When you see it work, hire your first agent.

Question 10

Do you charge per agent seat?

Accepted Answer

No. Never. Your whole team can access the dashboard, review Jarvis's work, and manage escalations. No per-seat fees on any plan.

Question 11

Is my data secure?

Accepted Answer

Yes. Encrypted in transit and at rest, never used to train other models, never shared with third parties. Details in our Privacy Policy.

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Starter

Pro

Business

Every agent comes fully equipped

Booster Packs

The 24-month math

Same price. More value every month.

Questions

Start free. Hire when you're ready.

Hire an AI agent.Train them. Deploy them.