Question 1

What counts as a conversation?

Accepted Answer

One conversation with Jarvis - whether it's resolving a customer issue, answering a question, or an embed widget chat. Each conversation can be up to 100K tokens (roughly a 40-50 message back-and-forth). If a conversation goes longer, it seamlessly continues as a new conversation with no interruption to the user.

Question 2

Why flat pricing instead of per-resolution?

Accepted Answer

Intercom Fin charges $0.99 per resolution. Your bill is different every month - $300 one month, $420 the next - depending on how much your customers needed help. You can't predict it, you can't budget for it.

Jarvis is $49/month. One number, every month, regardless of how many conversations it handles. You know your support cost before the month starts.

Question 3

What happens if I hit my conversation limit?

Accepted Answer

You'll get an alert at 80% and again at 100% so you're never caught off guard. After 100%, new conversations won't start until you upgrade or your cycle resets. Any conversation already in progress completes. On the embed widget, customers see a friendly message so they're never left hanging.

Question 4

Is the free plan really free forever?

Accepted Answer

Yes. 10 conversations per month, permanently. No credit card required. No time limit.

Question 5

Do you charge per agent seat?

Accepted Answer

No. Never. Your whole team can access the dashboard, review Jarvis's work, and manage escalations. No per-seat fees on any plan.

Question 6

What's included in Smart Import?

Accepted Answer

Smart Import uses AI to process your documents, emails, and files into clean knowledge base articles. It handles PDFs, Google Drive, Notion pages, email history, and websites. The monthly cap limits how many files you can process through the AI pipeline. Uploading pre-formatted files (markdown, text) doesn't count against this limit.

Question 7

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade instantly, downgrade at the end of your billing cycle. No long-term contracts.

Question 8

How is JARVIS different from AI features in Zendesk or Intercom?

Accepted Answer

Those are copilots that suggest responses for humans to review. Jarvis is autonomous. It resolves issues end-to-end, handles complex investigations, and continuously learns from your knowledge base. It's a full AI support agent, not an autocomplete tool.

Question 9

Is my data secure?

Accepted Answer

Yes. Encrypted in transit and at rest, never used to train other models, never shared with third parties. Details in our Privacy Policy.

Simple pricing. No per-ticket surprises.

Starter

Pro

Business

Included on every plan

Do the math.

vs. Hiring

vs. Outsourcing

vs. Other AI Tools

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