For Shopify stores
The AI support agent for Shopify stores
that actually resolves tickets.
On DeskClone, Shopify merchants build an AI support agent that resolves WISMO, replacements and refunds end-to-end: reading orders from Shopify, creating replacement orders there, cancelling, editing and refunding orders, and working alongside the helpdesk and stack you already run.
Quick answer
DeskClone is the AI support layer Shopify and Shopify Plus stores deploy alongside Gorgias, Klaviyo, Recharge, and Judge.me - it does not replace any of them. It resolves order status, replacement orders and refunds end-to-end in your store's voice, reading orders from Shopify and refunding through PayPal or Stripe. $59/month flat with conversation rollover means BFCM and flash sales do not spike the support bill, and the free plan covers 10 conversations a month indefinitely with no credit card.
The five things filling your Shopify inbox
DeskClone is built for the actual ticket mix Shopify merchants see - not just FAQ deflection.
Order status & tracking
"Where is my order?" • "Tracking hasn't updated in 4 days." • "When will it arrive?" DeskClone looks up the order in Shopify, pulls the fulfillment and tracking status, and replies with a live ETA and tracking link.
Cancel or change an order
"Cancel it, I ordered twice." • "I typed the wrong address." • "Take the second cap off." Your agent cancels the order, fixes the address or removes the item in Shopify, within the limits you set. Before anything changes, the shopper gets a code at the email on the order and confirms the exact change. Shopify's own record decides, so an order that has shipped is never cancelled.
Returns, refunds & exchanges
"I want to return this." • "Where is my refund?" • "Can I swap the size?" DeskClone checks the request against your returns policy, issues the refund through your payment processor (PayPal or Stripe), and creates the new order in Shopify for an exchange.
Damaged, wrong, or missing items
"My order arrived broken." • "You sent the wrong SKU." • "Item missing from my package." DeskClone checks the order, then creates a replacement order in Shopify or refunds through PayPal or Stripe, without bouncing through your team.
Discount codes & checkout questions
"My discount code did not work." • "Can I get free shipping?" • "Price dropped after I ordered." DeskClone explains your discount and shipping rules from your own policies. If you want it to issue codes or adjust prices too, connect that through Zapier, Make or any API you add.
Product, sizing & policy questions
"Will this fit a size 8?" • "What is the material?" • "Do you ship to Canada?" DeskClone answers from your product descriptions, shipping policy, and returns policy. 24/7, no agent needed.
What resolution looks like on a Shopify order
The single most common ticket your Shopify store receives - closed without a human touching it.
"Hi, where is order #SH-4821? Been 6 days."
DeskClone pulls the order + fulfillment status from Shopify
Replies with live carrier tracking, ETA, and a direct link
Logs the conversation and closes it
Resolved in seconds with Shopify data. The customer gets a live answer. Your team did not see the ticket, and did not need to.
Works with your Shopify stack, not against it
DeskClone is a resolver, not a replacement. It runs alongside Gorgias, Klaviyo, Recharge, and whatever else you have already wired up to Shopify.
Store & orders
Shopify / Shopify Plus
DeskClone reads orders, customers, and products, cancels and edits orders, refunds them, and creates replacement orders. PayPal and Stripe refunds work too.
Marketing
Klaviyo, Mailchimp
Keep running what already works. DeskClone handles reactive support, your marketing stack stays untouched.
Reviews & loyalty
Judge.me, Yotpo, Loox
DeskClone does not replace these. It just closes the support tickets they occasionally create.
Subscriptions
Recharge, Bold, Appstle
Subscription questions go to your team with the conversation attached, unless you connect your subscription app's API for the agent to use.
Helpdesk
Zendesk, Gorgias, Help Scout, Email
Zendesk has a built-in connection. With Gorgias, Help Scout or plain email, DeskClone works alongside them. Not a replacement, a resolver.
Your support shouldn't break on BFCM.
Black Friday and Cyber Monday can 5-10x your ticket volume overnight. Every Shopify merchant hits this wall. Per-resolution AI pricing punishes you for the good quarter. Flat pricing does not.
With per-resolution AI tools
A BFCM spike means a BFCM bill. Every resolution adds up. The better your sale, the bigger the surprise invoice.
With DeskClone
Same flat fee, sale month or quiet month. Rollover absorbs spikes.
Why DeskClone fits Shopify specifically
Built for BFCM, global timezones, and the stack Shopify merchants already run.
BFCM-ready, no surprise bills
Black Friday / Cyber Monday can 5x your ticket volume overnight. Per-resolution pricing turns that into a surprise invoice. DeskClone stays flat - same bill sale month or quiet month.
24/7, every timezone
Shopify stores ship globally. Your customers message at midnight in Toronto, 3am in Sydney. DeskClone answers instantly in every timezone without a night shift.
Takes action, not just replies
Cancels, edits and refunds Shopify orders within the limits you set, and creates replacement orders. Refunds through PayPal or Stripe too. Anything else your store runs on, connect through Zapier, Make or any API you add. Not just "contact our team during business hours."
Plugs into your existing stack
Works alongside Gorgias, Zendesk, Help Scout, or raw email. Complements Klaviyo, Judge.me, Recharge. You do not rip out anything to run DeskClone.
See it on your actual Shopify tickets.
Free plan: 10 conversations a month, forever, no credit card. Test DeskClone on real orders before paying anything.
Start free →Common questions from Shopify merchants
Does DeskClone work with Shopify Plus?
Yes. Shopify Plus stores get the same capabilities plus the volume headroom. Flat pricing means BFCM, flash sales, and Shopify Plus launch events do not spike the support bill.
Will DeskClone replace my helpdesk?
No. Your helpdesk stays the system of record. Zendesk has a built-in connection, and with Gorgias, Help Scout or plain email DeskClone works alongside them. You do not need to migrate.
Can DeskClone issue refunds automatically?
Yes, in Shopify itself, or through PayPal or Stripe. You set the most it may refund per order, per day and per conversation, and whether each refund waits for your approval. The amount comes from Shopify's record of the order, never from the AI or the shopper. A request outside your limits goes to your team with the conversation attached.
How does DeskClone handle BFCM spikes?
Two ways: (1) flat monthly pricing, so the bill does not explode; (2) conversation rollover from quiet months absorbs the surge. You do not hire temps and you do not get a surprise invoice.
Does it work for small Shopify stores too?
Yes. The free plan covers 10 conversations a month forever, and the entry paid plan starts at a flat rate that makes sense for stores doing tens to hundreds of tickets a month. DeskClone scales up to Shopify Plus volume without re-pricing.
Further reading
Pricing
AI Support Agent Pricing: Every Tool Compared
How per-resolution pricing explodes on BFCM - and what flat monthly costs instead.
Education
How AI Resolves Support Tickets (Not Just Deflects)
The 5-step resolution loop and four metrics that tell resolution from deflection.
Education
AI Agent vs Chatbot: What's the Real Difference?
Most tools marketed as AI agents are glorified chatbots. Here is how to tell.
Explore other industries
Compare with alternatives
Built for Shopify, priced for predictability.
Free plan: 10 conversations a month, forever, no credit card. Run DeskClone alongside your Shopify store today.
No credit card required. Setup takes minutes, not weeks.
Questions? Reach out at hello@deskclone.ai