For Shopify stores
The AI support agent for Shopify stores
that actually resolves tickets.
On DeskClone, Shopify merchants build an AI support agent that resolves WISMO, returns, refunds, and discount issues end-to-end - reading orders from Shopify, acting in Shopify, and plugging into the helpdesk and stack you already run.
Quick answer
DeskClone is the AI support layer Shopify and Shopify Plus stores deploy alongside Gorgias, Klaviyo, Recharge, and Judge.me - it does not replace any of them. Resolves WISMO, refunds, returns, and discount issues end-to-end via Shopify API in your store's voice. $59/month flat with conversation rollover means BFCM and flash sales do not spike the support bill, and the free plan covers 10 conversations a month indefinitely with no credit card.
The five things filling your Shopify inbox
DeskClone is built for the actual ticket mix Shopify merchants see - not just FAQ deflection.
Order status & tracking
"Where is my order?" • "Tracking hasn't updated in 4 days." • "When will it arrive?" DeskClone looks up the order in Shopify, pulls the fulfillment and tracking status, and replies with a live ETA and tracking link.
Returns, refunds & exchanges
"I want to return this." • "Where is my refund?" • "Can I swap the size?" DeskClone checks return eligibility against your policy, generates a return label, processes the refund in Shopify, and creates a draft order for the exchange.
Damaged, wrong, or missing items
"My order arrived broken." • "You sent the wrong SKU." • "Item missing from my package." DeskClone verifies, issues a replacement order, and handles the refund or reship without bouncing through your team.
Discount codes & checkout issues
"My discount code did not work." • "Can I get free shipping?" • "Price dropped after I ordered." DeskClone validates codes in Shopify, applies within-policy price adjustments, and explains checkout behavior without escalating.
Product, sizing & policy questions
"Will this fit a size 8?" • "What is the material?" • "Do you ship to Canada?" DeskClone answers from your product descriptions, shipping policy, and returns policy. 24/7, no agent needed.
What resolution looks like on a Shopify order
The single most common ticket your Shopify store receives - closed without a human touching it.
"Hi, where is order #SH-4821? Been 6 days."
DeskClone pulls the order + fulfillment status from Shopify
Replies with live carrier tracking, ETA, and a direct link
Tags the customer, logs the conversation, closes the ticket
Resolved in seconds with Shopify data. The customer gets a live answer. Your team did not see the ticket, and did not need to.
Works with your Shopify stack, not against it
DeskClone is a resolver, not a replacement. It runs alongside Gorgias, Klaviyo, Recharge, and whatever else you have already wired up to Shopify.
Store & orders
Shopify / Shopify Plus
DeskClone reads orders, fulfillments, customers, and products. Issues refunds and creates draft orders.
Marketing
Klaviyo, Mailchimp
Keep running what already works. DeskClone handles reactive support, your marketing stack stays untouched.
Reviews & loyalty
Judge.me, Yotpo, Loox
DeskClone does not replace these. It just closes the support tickets they occasionally create.
Subscriptions
Recharge, Bold, Appstle
Subscription issues escalate to humans with full context. DeskClone handles the rest (pause, skip, swap).
Helpdesk
Gorgias, Zendesk, Help Scout, Email
DeskClone runs inside your helpdesk or on your inbox directly. Not a replacement, a resolver.
Your support shouldn't break on BFCM.
Black Friday and Cyber Monday can 5-10x your ticket volume overnight. Every Shopify merchant hits this wall. Per-resolution AI pricing punishes you for the good quarter. Flat pricing does not.
With per-resolution AI tools
A BFCM spike means a BFCM bill. Every resolution adds up. The better your sale, the bigger the surprise invoice.
With DeskClone
Same flat fee, sale month or quiet month. Rollover absorbs spikes. Booster packs available when you need an extra cushion.
Why DeskClone fits Shopify specifically
Built for BFCM, global timezones, and the stack Shopify merchants already run.
BFCM-ready, no surprise bills
Black Friday / Cyber Monday can 5x your ticket volume overnight. Per-resolution pricing turns that into a surprise invoice. DeskClone stays flat - same bill sale month or quiet month. Booster packs for the extra cushion.
24/7, every timezone
Shopify stores ship globally. Your customers message at midnight in Toronto, 3am in Sydney. DeskClone answers instantly in every timezone without a night shift.
Takes action in Shopify, not just replies
Issues refunds, creates draft orders for exchanges, applies discount codes, updates shipping addresses on unfulfilled orders. Not just "contact our team during business hours."
Plugs into your existing stack
Works alongside Gorgias, Zendesk, Help Scout, or raw email. Complements Klaviyo, Judge.me, Recharge. You do not rip out anything to run DeskClone.
See it on your actual Shopify tickets.
Free plan: 10 conversations a month, forever, no credit card. Test DeskClone on real orders before paying anything.
Start free →Common questions from Shopify merchants
Does DeskClone work with Shopify Plus?
Yes. Shopify Plus stores get the same capabilities plus the volume headroom. Flat pricing means BFCM, flash sales, and Shopify Plus launch events do not spike the support bill.
Will DeskClone replace my helpdesk?
No. DeskClone sits inside or alongside Gorgias, Zendesk, Help Scout, or plain email - resolving tickets autonomously while your existing helpdesk stays the system of record. You do not need to migrate.
Can DeskClone issue refunds in Shopify automatically?
Yes. DeskClone authenticates the customer, validates the request against your refund policy, and processes the refund in Shopify (full or partial, with or without restock). It escalates outside-policy refund requests to a human with full context.
How does DeskClone handle BFCM spikes?
Three ways: (1) flat monthly pricing, so the bill does not explode; (2) conversation rollover from quiet months absorbs the surge; (3) booster packs are available for extra cushion. You do not hire temps and you do not get a surprise invoice.
Does it work for small Shopify stores too?
Yes. The free plan covers 10 conversations a month forever, and the entry paid plan starts at a flat rate that makes sense for stores doing tens to hundreds of tickets a month. DeskClone scales up to Shopify Plus volume without re-pricing.
Further reading
Pricing
AI Support Agent Pricing: Every Tool Compared
How per-resolution pricing explodes on BFCM - and what flat monthly costs instead.
Education
How AI Resolves Support Tickets (Not Just Deflects)
The 5-step resolution loop and four metrics that tell resolution from deflection.
Education
AI Agent vs Chatbot: What's the Real Difference?
Most tools marketed as AI agents are glorified chatbots. Here is how to tell.
Explore other industries
Compare with alternatives
Built for Shopify, priced for predictability.
Free plan: 10 conversations a month, forever, no credit card. Run DeskClone alongside your Shopify store today.
No credit card required. Setup takes minutes, not weeks.
Questions? Reach out at hello@deskclone.ai