Comparison
Zendesk bills per seat and per resolution.
Your DeskClone bill stays flat.
Both run AI agents that resolve customer conversations and take actions in the systems you authorize. Zendesk includes its AI agents in every Suite plan, then charges $2.00 for each automated resolution past your monthly allowance, on top of per-agent seats. DeskClone charges one monthly price with unlimited team members, and you build the agent by describing your support to Jarvis.
Quick answer
Zendesk Suite Team is $55 per agent a month billed annually, and its AI agents come included. Each seat includes 5 automated resolutions a month on Team; past that, Zendesk's pay-as-you-go rate is $2.00 per resolution. A 5-agent team with 500 automated resolutions a month pays $275 in seats plus 475 x $2.00, so $1,225 a month. DeskClone Pro is $49 a month billed annually for 500 conversations, with unlimited team members. Zendesk is ahead on channels, voice and the helpdesk around the agent. DeskClone is built by talking to Jarvis, and its bill doesn't move when your agent does more.
Competitor details last checked against each vendor's own pricing pages and documentation. Vendors change these often, so confirm on their site before you decide.
Your monthly bill for a 5-person team, billed annually
Zendesk: 5 agents on Suite Team at $55 each billed annually ($275), with the 25 included automated resolutions (5 per agent) treated as one pool, and every resolution past them at the $2.00 pay-as-you-go rate. Zendesk also sells committed volumes, which we haven't priced here, and only verified resolutions are billed, so your Zendesk bill can come in lower. If Zendesk stays your helpdesk, you pay its seats either way. DeskClone at annual plan prices.
What makes DeskClone different
How you build it, and how you pay for it.
Built by describing it
Tell Jarvis how your support works, or hand it the spec doc your team already wrote. It builds the agent, loads its knowledge and publishes it with one line of embed code. Every change can be undone.
Zendesk stays your record
DeskClone doesn't replace your helpdesk. It connects to your Zendesk account through a built-in connection, and your tickets stay where they are.
Your whole team, no seats
Unlimited team members on every plan, free included.
One price when it works harder
A conversation counts once, whether it takes 2 messages or 20. Unused conversations roll over to next month.
Where Zendesk is ahead
Plenty. Zendesk's AI agents come with every Suite plan, resolve conversations on their own and act in the systems you authorize. Around them sits a mature helpdesk: omnichannel ticketing, native voice on Suite plans, a workforce management add-on, and Copilot for the people on your team who answer tickets themselves. If you run a large support floor that needs phones, scheduling and one vendor for all of it, Zendesk is the better fit, and we'd tell you so.
Our case rests on two things you can check yourself: how you build the agent, and what the bill does when it gets busy.
Full side-by-side
Zendesk figures from zendesk.com/pricing, zendesk.com/service/ai/copilot, zendesk.com/partner and Zendesk's help center, checked October 12, 2026. The 500-resolution row uses the same assumptions as the bill table above.
And one more thing
More resolutions. Same bill.
Zendesk's bill grows with every seat and every resolution past the allowance. DeskClone's doesn't.
Zendesk Suite Team
$1,225/mo
5 × $55 seats + 475 × $2.00, billed annually
DeskClone Pro
$49/mo
Flat, billed annually. Unlimited team members.
See it on your real tickets.
Build your agent on the free plan while Zendesk stays your helpdesk. 10 conversations a month, no credit card, no end date.
Start free →Switching is simpler than you think
No migration day. Zendesk stays your system of record.
01
Bring what your team already wrote
Point Jarvis at your Zendesk help center to crawl it, and add your exported macros, Google Drive folders and Notion pages as files. Nobody rewrites the knowledge by hand.
02
Test it before customers see it
Ask your new agent the questions your customers ask. The first 5 test messages per agent each day don't count against your plan.
03
Move traffic when you're sure
Put the embed code on part of your site first and shift more over at your pace. Zendesk keeps your tickets, phones and routing, and DeskClone connects to it through a built-in connection.
Questions teams ask before switching from Zendesk AI
How much does Zendesk AI actually cost?
Zendesk's AI agents come with every Suite plan. Suite Team is $55 per agent a month billed annually ($69 billed monthly), Suite Professional is $115 ($149), and Enterprise is priced by sales. Each agent seat includes a few automated resolutions a month (5 on Team, 10 on Professional), and past that Zendesk publishes a pay-as-you-go rate of $2.00 per automated resolution. Since May 18, 2026 only verified resolutions are billed. So a 5-agent team on Suite Team, billed annually, with 500 automated resolutions a month pays $275 in seats plus 475 resolutions at $2.00 ($950): $1,225 a month. DeskClone Pro covers 500 conversations for $49 a month billed annually, with unlimited team members.
Does Zendesk AI take actions, or only draft replies?
It takes actions. Zendesk's AI agents resolve conversations on their own and act in the systems you authorize, and they're included in every Suite plan. Copilot is a separate thing: an assist add-on for your human agents at $50 per agent a month billed annually, on Professional and higher. It used to be called Advanced AI; Zendesk renamed it in April 2025. What separates Zendesk and DeskClone is how you build the agent and what the bill does when it gets busy.
Can I keep Zendesk if I use DeskClone?
Yes. DeskClone doesn't replace your helpdesk. Your agent runs in DeskClone's own chat widget and connects to your Zendesk account through a built-in connection, so your tickets, routing and reporting stay where they are. If Zendesk stays your helpdesk you keep paying its seats; the line that changes is the per-resolution one.
Is DeskClone enterprise-ready compared to Zendesk?
Data is encrypted and stored on AWS in the US, and every company that processes it is named in our Privacy Policy. A visitor's data can be exported or deleted on request. No compliance certifications yet: our security controls are designed with SOC 2 requirements in mind. Your conversations are kept in your dashboard, answers drawn from your knowledge base show the files they came from, and you can export conversations as a CSV. For helpdesk breadth (voice, workforce management, ticketing at scale), Zendesk is broader. DeskClone is the AI support agent and its flat bill.
What about voice and phone support?
Zendesk has native voice on its Suite plans, with phone numbers and minutes as paid add-ons. DeskClone has no voice channel today. If phone support is core to your operation, Zendesk wins on that one.
Run your own numbers
Enter your monthly conversations and how many your AI resolves. The calculator puts the bill on Intercom Fin, Gorgias or your current tool's rate next to a flat plan, by the month and across a year.
Open the cost calculator →Not sure how many it really resolves? The Resolution Auditor reads your conversations and counts them one by one.
Check your resolution rate →Test DeskClone alongside Zendesk - free.
10 conversations a month on the free plan. No credit card, no commitment.
No credit card required. Setup takes minutes, not weeks.
Questions? Reach out at hello@deskclone.ai