Comparison
Freddy is an AI add-on.
DeskClone builds the agent.
Freshdesk is a helpdesk with AI features layered on top - paid separately, sold in add-ons and session packs. DeskClone is a platform built from scratch for one thing: the autonomous AI agent you build on it. AI isn't an upsell, it's the product.
Quick answer
Freshdesk plans start around $15-49/agent/month and Freddy AI add-ons stack on top with per-resolution fees on AI-handled tickets - a 5-agent team with AI typically lands well above $500/month. DeskClone Pro is $59/month flat ($1,416 over two years) for 500 conversations resolved end-to-end, with no per-resolution charges. DeskClone runs alongside Freshdesk if you want to keep it as your ticketing backbone - no migration required.
When a customer reports an issue
With Freshdesk Freddy
Customer message arrives
Freddy searches help center
Drafts reply or hands off to agent
Agent resolves anything actionable
With DeskClone
Customer message arrives
DeskClone investigates
Refunds. Updates. Workflows.
Resolves & closes ticket
What makes DeskClone different
Built to deploy a real support agent, not a smarter add-on.
Acts, doesn't just suggest
Issues refunds, updates account settings, checks order status, triggers workflows. Freddy mostly drafts replies for agents to review.
AI is the product, not an add-on
No helpdesk plan + Copilot add-on + session packs to stack. One flat fee, AI included on every plan.
Conversations roll over
Light months bank up to a full month's worth. Freshdesk's sessions expire end of cycle - use them or lose them.
Test on your real tickets
Free plan lets you point DeskClone at your actual support. Freshdesk's sandbox can't replay your past tickets, so Freddy goes live blind.
The stacked add-on problem
Freddy looks affordable until you add up the layers.
Freshdesk + Freddy AI
DeskClone
Freshdesk pricing based on publicly available data as of 2026. Session pricing varies by pack size.
Full side-by-side
Freshdesk pricing based on publicly available data as of 2026.
See it on your real tickets.
Run DeskClone alongside Freshdesk on the free plan. 10 conversations a month, forever, no credit card.
Start free →Switching is simpler than you think
No add-on stacking. No session pack math. Run both side by side until you're sure.
01
Reuse your Freddy training and articles
Point Jarvis - DeskClone's built-in builder agent - at your exported solution articles and ticket history, or let it crawl your help center. It builds your agent from them - no session-pack setup, no separate AI configuration.
02
Run DeskClone under your Freshdesk helpdesk
Freshdesk stays your ticketing and reporting backbone. DeskClone handles autonomous resolution underneath on the free plan (10 conversations/mo, no card) - tested on your real tickets, not a sandbox replay.
03
Stop counting Freddy sessions
Once DeskClone is resolving, you're off the session-pack meter - unused conversations roll over instead of expiring at end of cycle. Keep Freshdesk for ticketing as long as you like.
Where we draw the line
DeskClone is built for one thing: AI that resolves support autonomously. We're not a helpdesk. If you need a full ticketing platform - agent assignment, SLA workflows, customer portals, automation rules, omnichannel routing - Freshdesk is a mature, well-designed product for that. If your top priority is an AI agent that does the support work, that's ours.
Questions teams ask before switching from Freshdesk Freddy
How is DeskClone different from Freddy AI?
Freddy is an AI add-on layered on top of the Freshdesk helpdesk - it suggests, summarizes, and routes inside an existing ticketing tool. DeskClone is AI-native: a platform where you build an autonomous agent that resolves tickets end-to-end across whatever inbox or helpdesk you use, including Freshdesk itself.
Can I keep Freshdesk and just add DeskClone?
Yes. DeskClone sits alongside Freshdesk through the integration, so Freshdesk remains your ticketing and reporting backbone while DeskClone handles autonomous resolution underneath. No migration is required.
Does DeskClone handle ITSM workflows?
DeskClone focuses on customer support resolution, not full ITSM (asset management, change management, complex CAB workflows). If your primary need is internal IT service management, Freshservice or a dedicated ITSM tool fits better. For customer-facing support automation, DeskClone is the focused tool.
What are the cost differences over two years?
Freshdesk plans start around $15-49/agent/month, Freddy AI add-ons stack on top, and per-resolution fees apply on AI-handled tickets. A 5-agent team with AI typically lands well above $500/month. DeskClone Pro is $59/month flat - $1,416 over two years for 500 conversations a month with no per-resolution charges.
Test DeskClone alongside Freshdesk - free.
10 conversations a month on the free plan. No credit card, no commitment. See how DeskClone handles what Freddy can't on its own.
No credit card required. Setup takes minutes, not weeks.
Questions? Reach out at hello@deskclone.ai