Comparison
Freddy bills per session.
Your DeskClone bill stays flat.
Both build AI support agents that answer customers and take actions in your other systems. Freshdesk charges per agent seat, then $49 for every 100 sessions its Freddy AI Agent handles. DeskClone charges one monthly price, and you build the agent by describing your support to Jarvis.
Quick answer
Freshdesk costs $19 to $89 per agent a month, billed annually, and Freddy AI Agent adds $49 per 100 sessions after 500 free ones. Copilot, for your human agents, is another $29 per agent on Pro and Enterprise. A 5-person team on Pro with Copilot pays $420 a month before any AI Agent sessions; 500 sessions add $245. DeskClone Pro is $49 a month billed annually for 500 conversations, with unlimited team members. Freshdesk is the deeper helpdesk. DeskClone is built by talking to Jarvis, and its bill doesn't move when your agent does more.
Competitor details last checked against each vendor's own pricing pages and documentation. Vendors change these often, so confirm on their site before you decide.
The AI part of your bill, at the same volume
Freddy AI Agent at $49 per 100 sessions, assuming each conversation is one session and your one-time 500 free sessions are used up. Freshdesk defines a session by a time window (24 hours for chat, 72 for email), so your count can differ. Freshdesk agent seats are billed on top. DeskClone at annual plan prices, to match Freshdesk's annual billing.
What makes DeskClone different
How you build it, and how you pay for it.
Built by describing it
Tell Jarvis how your support works, or hand it the spec doc your team already wrote. It builds the agent, loads its knowledge and publishes it with one line of embed code.
Every change can be undone
Jarvis keeps a record of what it changed. Don't like an edit? Roll it back.
Your whole team, no seats
Unlimited team members on every plan, free included. Freshdesk prices every agent.
One price when it works harder
A conversation counts once, whether it takes 2 messages or 20. Unused conversations roll over to next month instead of expiring.
Where Freshdesk is ahead
We'd rather you hear it here. Freddy AI Agent runs workflows that call APIs: it can update tickets, check order status and cancel orders in Shopify, issue refunds in Stripe, PayPal or Razorpay, and update your CRM, with an optional step where the customer confirms first. Freshdesk also lets you test the agent in bulk, up to 100 queries a run, before it goes live. And Freshdesk is a mature helpdesk around the agent, with ticketing, SLAs, automation and customer portals. If you want all of that from one vendor, Freshdesk is the better fit.
Our case rests on two things you can check yourself: how you build the agent, and what the bill does when it gets busy.
Full side-by-side
Freshdesk figures from freshworks.com/freshdesk/pricing, support.freshdesk.com and crmsupport.freshworks.com, checked October 12, 2026.
What a 5-person team pays
Three line items on one side. One on the other.
Freshdesk + Freddy AI
DeskClone
Both sides at annual billing. Copilot assists your human agents and is optional; without it, Freshdesk comes to $520 a month. The 500 AI Agent sessions are priced after Freshdesk's one-time 500 free sessions. DeskClone Pro is $59 a month if you pay monthly. Freshdesk figures checked October 12, 2026.
See it on your real questions.
Build your agent on the free plan while Freshdesk keeps running. 10 conversations a month, no credit card, no end date.
Start free →Switching is simpler than you think
No migration day. Freshdesk keeps running until you decide otherwise.
01
Bring your solution articles
Point Jarvis at your Freshdesk help center to crawl it, and add the files, Google Drive folders and Notion pages your team already keeps. Nobody rewrites the knowledge by hand.
02
Test it before customers see it
Ask your new agent the questions your customers ask. The first 5 test messages per agent each day don't count against your plan.
03
Move traffic when you're sure
Put the embed code on part of your site first and shift more over at your pace. Freshdesk can stay your ticketing system for as long as you want it.
Questions teams ask before switching from Freshdesk Freddy
How much does Freshdesk with Freddy AI cost compared to DeskClone?
Freshdesk's plans are $19 (Growth), $55 (Pro) and $89 (Enterprise) per agent a month, billed annually. Freddy AI Agent, the customer-facing agent, is billed per session at $49 per 100 sessions, with 500 free sessions once per account. Freddy AI Copilot, which assists your human agents, is $29 per agent a month on Pro and Enterprise. A 5-person team on Pro pays $275 a month in seats, $420 with Copilot, and another $245 for 500 AI Agent sessions once the free allowance is gone. DeskClone Pro is $49 a month billed annually ($59 paid monthly) for 500 conversations, with unlimited team members.
Does Freddy AI take actions, or only answer questions?
Freddy AI Agent takes actions. Its workflows run API actions such as ticket updates, order status and cancellations in Shopify, refunds in Stripe, PayPal or Razorpay, and CRM updates, with an optional confirmation step for the customer. What separates the two products is how you build the agent and how you pay for it.
Can I keep Freshdesk and add DeskClone?
Yes, but they won't share an inbox. DeskClone has no built-in Freshdesk connection. Your agent runs in DeskClone's own chat widget on your site, so Freshdesk can stay your ticketing system while you try DeskClone on part of your traffic.
Does DeskClone handle ITSM workflows?
No. DeskClone is built for customer support, and it doesn't do asset management, change management or CAB workflows. If internal IT service management is your main need, Freshservice or a dedicated ITSM tool fits better.
Run your own numbers
Enter your monthly conversations and how many your AI resolves. The calculator puts the bill on Intercom Fin, Gorgias or your current tool's rate next to a flat plan, by the month and across a year.
Open the cost calculator →Not sure how many it really resolves? The Resolution Auditor reads your conversations and counts them one by one.
Check your resolution rate →Test DeskClone alongside Freshdesk - free.
10 conversations a month on the free plan. No credit card, no commitment.
No credit card required. Setup takes minutes, not weeks.
Questions? Reach out at hello@deskclone.ai